Shipping and Returns

We are so very thankful you have decided to shop with us here at Cardigans and Comfort. We are a family business and every purchase means so much to us, and we are very grateful. Our top priority is that you receive your treasured purchases as quickly as possible.  Please refer to our shipping procedures below.

How does our Shipping work?

  • We offer an $5.00 flat rate US shipping or FREE on orders over $75.00
  • We are sales tax free!
  • Free local delivery or pick-up.
  • Orders are processed and shipped out within 24 hours.
  • We primarily ship through the USPS using priority mail service.
  • You will receive tracking information by email once the order has shipped.
  • If your package gets lost in transit, it is unfortunately out of our control once the item leaves our facility. You will need to contact the local post office if you feel your package may have been lost in transit.
  • Our shipping hours are Monday-Friday, 8:00am - 4:00pm PST, excluding national holidays.

and our Returns?:

We are here to serve you and make sure you are totally satisfied with your purchases.  If you are unhappy for any reason we want a chance to make it right. 

  • We can not hold or exchange items due to unique and limited inventory.  If an exchange is needed, please place a new order for the item and return the original item.
  • We gladly except returns within 30 days of a purchase for store credit in the form of an e-gift card.
  • Items must be returned with original tags, unworn and unwashed.  They must be free of odors, make-up, and pet hair to receive the refund.  A partial credit will be issued if the returned items do not meet these qualifications.
  • All return shipping fees are the responsibility of the customer.
  • When mailing your return, please make sure your items are security packaged.  We are not responsible for damaged or lost items.  Please include your original email receipt for your order to be processed in a timely manner.
  • Message us and we will walk you through exactly what to do ❤️ 
  • You can expect an email confirmation of your return within 48 hours of us receiving and inspecting your items.